| | Categories: Blog, Software Updates

July 2017 Software Update

After releasing plenty of new functionality during the last few months (see our software update blog posts below), our July software update only has a few areas of interest to UK and Irish users.

These are:

  • Neo sales invoice address localisation for UK and Irish customers
  • Browser related issues
  • Bank of Scotland BACS format

As always, there are other things that our development teams have been working on behind the scenes – things that users won’t notice – and also larger projects that are not yet ready for release.

Neo sales invoice address localisation for UK and Irish customers

Until now, the address displayed on Neo sales quotes, invoices and reminders was formatted to meet European postal standards regardless of where the customer was located. 

We have now enhanced the software so that if the customer is in the UK or Ireland, the address is formatted to meet local postal standards.

Address Localisation


Browser Related Issues

Being a cloud product, Twinfield has to be accessible via all the different internet browsers that are available, and from time to time the developers of one browser will make changes that result in the Twinfield user not being able to do or see something within Twinfield, or the Twinfield developers will make a change/add new functionality, and a user will report that it doesn’t look or feel right in a particular browser.  Obviously we test for this as much as possible, but occasionally things might slip through.

This month we have taken time to resolve a number of browser related issues.  These are detailed within the ‘Release History’ which is accessible via the Twinfield home screen.


Bank of Scotland BACS format

As you may be aware, different banks have different file formats for uploading payment requests from software such as Twinfield to the banks’ internet banking or desktop banking software. 

At present, Twinfield caters for the formats used by Barclays Internet Banking, HSBC, JP Morgan, Lloyds, Metro Bank, Natwest, and now Bank of Scotland. 

We also have an Excel macro-enabled BACS payment converter that can convert from one of the above formats to other unsupported formats and intend to add other formats to Twinfield in the near future.  If you have a requirement for a particular BACS payment format, please let us know via your account manager or our support desk. 

Bank Of Scotland BACS format


I think that covers everything for now.  One other thing that you may notice is that we have made some small changes to terminology used in some screens.  For example, in the above screen shot you will see that the ‘Sort code’ is now called ‘Sort code’ and not the generic ‘National bank ID’.  In other screens we have changed the word ‘Deduction’ to ‘Discount’, and some of the error/warning messages have been made more explanatory.


Lastly, as you may be aware, we have started running monthly webinars to walk you through the changes in each month’s software update.  Links to register for all upcoming Twinfield webinars are available by searching for ‘webinar’ within the Twinfield knowledgebase.

| | Categories: Blog, Software Updates

June 2017 Software Update

Before I tell you about the enhancements we have added this month, I thought I would take the opportunity to tell you about our new webinar series.  Starting on June 23rd, and monthly thereafter on the penultimate Friday of every month (except November when it will be the last Friday in the month) I will be hosting a 30 to 60 minute webinar demonstrating the new features that have been released in that month’s software update, and if time permits, demonstrating other tips and tricks or other existing functionality that you may not be aware of.

If you receive the email we send each month advising of the scheduled update, you will have already received an email inviting you to register for the webinars.  If you don’t receive an invitation, please contact your account manager who will be able to forward an invitation to you.

The focus in this month’s update is on improvements to the Neo sales invoice layout, and I have documented these changes in detail below.

Also in this month’s update is another improvement to the connection process when linking Yodlee to your bank accounts in Twinfield for the first time, and I have news about the upcoming release of the new Twinfield Analysis Excel Add-In.

Neo sales invoice improvements

Our ongoing improvements to the Neo sales invoice layout continue.  This month we have the following enhancements:

  • Hide/Show the document title
    If for some reason you do not want to display the document title (the word ‘Invoice’ or ‘Credit Invoice’) at the top of your invoice or credit note, you can now toggle this on and off within the template editor.
    To do this, start a new invoice and select ‘Invoice Template’ from the ‘Related Items’ menu, or type ‘Invoice Template’ into the ‘search’ box at the top of the screen.
    Click on the document header – the section containing the words “Invoice / Credit Invoice” – and click the ‘Hide header’ button.
    01 Hide-Show sales invoice title
    To display the document header again, simply click the ‘Show header’ button.
  • Flexible Layout – Invoice Header section
    It is now possible to change the labels in the invoice header section and to hide fields that are not required.
    Within the invoice template, click anywhere in the invoice header section and click ‘Edit Titles’ to display editing options:

02 Edit invoice header 1

Default label text is displayed in grey and can be overwritten.  For example, rather than ‘Customer Number’ I want to use ‘Account Number’, rather than ‘Reference’ I want to display ‘Order Number’ and when I process recurring invoices they are for a license subscription period, so rather than displaying the words ‘Delivery Period’ I want to display ‘Subscription Period’.
And for miscellaneous invoices I don’t want to display a ‘Delivery Date’, so I will hide that field altogether. 
Note: Sales invoices only display the Delivery Date or Delivery Period and not both.  Delivery Date is available to display on standard invoices and Delivery period on recurring invoices.

The result:
Within the Template Editor:
02 Edit invoice header 2
Which on my sales invoice data entry screen looks like this:

02 Edit invoice header 3

And because I didn’t enter a Project number, this field is also hidden on the printed/emailed sales invoice:

02 Edit invoice header 4


  • Flexible Layout – Column Headers
    Lastly, it is also now possible to change the column header labels within the sales invoice template. To do this, click anywhere within the detail section of the invoice and click the ‘Edit Titles’ button:

03 Edit column headers 1

This will enable you to overwrite the Quantity, Description, and Price fields, and also change the word VAT to ‘Tax’ for example (for those countries where sales tax is applicable).
Note that the column header labels cannot be longer than 20 characters in length, and the VAT header is restricted to a maximum of 6 characters. 
Also note, on a printed/emailed invoice, if you haven’t entered any quantities, the quantity field is not displayed which provides more space to print descriptions/text.

03 Edit column headers 2

Also note that changing the VAT label will change the sub-total label at the bottom of the detail section of the invoice as well.
The printed/emailed invoice will look like this:

03 Edit column headers 3

Yodlee improvement: Select a date for historical transaction import

We have made some changes to the Yodlee connection process.

The first thing you will notice is that the ‘Select your bank’ screen has been replaced with a smaller ‘Find your bank’ screen.

This change has been made after receiving user feedback that the tiles were ‘confusing’.  Each tile defaulted to just one URL for the respective bank, and that URL wasn’t always the one that the user wanted.  For example, HSBC has 14 different URL’s supported by Yodlee, of which 3 are relevant to UK users.  We previously had one HSBC tile that defaulted to one HSBC URL, and if you selected that and it was incorrect, you needed to start the connection process again by typing the bank name into the ‘search’ field.

04 Yodlee1

So we have removed the tiles altogether, and replaced it with a simpler ‘Find your bank’ screen.

In addition, when you type your bank name, rather than seeing all URL’s for that bank, you will only see URL’s for the UK and Irish variants of the selected bank:

04 Yodlee2

You can click the link at the bottom of the list to display all URL’s for the selected bank if required, but overall, we believe that this change will improve your experience when connecting Yodlee to your bank.

The second change we have made to the Yodlee connection process will also improve your experience when connecting to a bank for the first time, and that is the ability to select how far back you would like to go when Yodlee imports the first bank transactions.

Until now, when you linked a bank book to Yodlee you were not given an option and 7 days of transaction history were automatically imported into Twinfield upon successfully completing the connection to Yodlee.  If this was too much, you had to delete the unwanted bank statements. If it was insufficient, you had to manually import transactions to bring Twinfield up to date as at 7 days ago.

Now, when connecting to Yodlee you can select a start date for each bank account.  For example, you connect to Natwest and have two bank accounts.  One is up to date as at last Friday and the other is only up to date as at the end of the last VAT period.

On linking the Yodlee bank accounts to the Twinfield bank books you can now select a start date for transaction import (up to a maximum of 90 days ago) for each bank account:

 04 Yodlee3

Twinfield Analysis

Twinfield Analysis is a free* Excel plug-in that enables Twinfield users to create their own bespoke reports within Excel.

The current version of Twinfield Analysis has a limitation in that it will only work with the 32 bit version of Microsoft Excel, and whilst that works form some people, many Twinfield users are now using either 64 bit Excel and/or Office 365 which is web based.

I’m happy to announce that very soon we will be releasing a brand new version of Twinfield Analysis which works with both 64 bit Excel and can be used as an Excel 365 add-in.

As soon as this is released we will invite you to a webinar demonstrating the new version, but in the meantime, if you are not familiar with Twinfield Analysis, please feel welcome to watch this 45 minute recording of a webinar I presented in 2014 that demonstrates how to use Twinfield Analysis to create some simple reports within excel.

*Note: Twinfield Analysis is a free Excel plug-in but there is a small charge for data downloaded by Twinfield Analysis.  Please discuss with your account manager if you would like to know more about data charges.

That is all for this month.  As always, we are doing a lot of work behind the scenes, and there are also a few smaller changes in this month’s update that I have not documented here.  For a full listing of the changes, please click the ‘Release History’ button on the Twinfield home screen.

| | Categories: Blog, Software Updates

May 2017 Update

May 2017 software update

This month’s release contains many new features including:

  • Reversing Journals
  • ‘Twinfield Authenticate’ – An improvement to the Yodlee connection process
  • Improvements to the Neo Sales Invoice layout and list view
  • Web Services/API improvements
  • Neo customer settings screen improvements
  • Minor change to ‘new company’ creation process

If you are interested, you can find a full list of the changes in each software update by clicking the ‘Release History’ button on the home screen.

Reversing Journals:

Reversing Journals were actually released in April, so you may have already discovered this new functionality yourself.

When processing a journal entry, if you want the journal to automatically reverse in the following accounting period, simply tick the new ‘Reverse transaction in next period’ checkbox:

10 Reversing journals

Please note that reversing journals only become effective when the original transaction is finalised.  This means that if you process the journal as ‘provisional’, you won’t see the reversing transaction in your accounts for the following month.  You will see it when you finalise the transaction however.

And whilst talking about data entry, were you aware that when entering transactions where each line has the same description as the line/s above, rather than retyping the description for each line, you can double-click in the description field and select from a list of descriptions already used in the preceding lines:

11 Duplicating transaction descriptions

Twinfield Authenticate – improved Yodlee onboarding for accountants

Since release our Yodlee functionality in March, our developers have been working hard to improve the onboarding process for our accountant and bookkeeper users who may not have the bank login credentials of their clients.  For more information about this functionality, please search for ‘Yodlee’ within the Twinfield knowledgebase.

Improvements to the Neo Sales Invoice layout

The layout of the Neo sales invoice has been updated to latest design standards.  This is a prerequisite for some additional changes that are currently in development.

Also, it is now possible to filter Neo sales invoices in the list view by invoice date.

3 Neo sales invoice list date range filter

Web Services/API improvements

We have added the ability to retrieve the payment reference of a VAT return document via webservices, and it is also now possible to retrieve a list of deleted transactions via webservices.

Details of these changes can be found here: https://login.twinfield.com/webservices/

Neo customer settings screen improvements

If you process direct debit runs to collect outstanding amounts from your customers, you will be pleased to know that as a part of our ongoing migration from Classic to Neo architecture, we have now added the ability to enter/edit collection details via the blue ‘Customers’ tile.

Select the ‘Banks’ menu item, then select a ‘collection type’ (created via Cash and Banks) and a Country, and Twinfield will highlight which fields are mandatory to complete.

4 collection details on customer card

The ability to set a default discount/premium for sales processed via ‘classic invoicing’ (the orange ‘invoices’ tile) can now be accessed via the blue ‘Customers’ tile.

5 customer default discount

And the timeline, that shows all changes made for a customer/s, has also been upgraded to the latest design standard.

Minor change to ‘new company’ creation process

Lastly, the flow of creating a new company via the ‘Settings’ menu item has been improved, although please note that you are not now transferred to the new company immediately upon creation as was the case previously.

Instead, once you have clicked the ‘Create’ button the following screen will be displayed:

6 new company 1

And on completion, the following notification will be displayed:

6 new company 2

And after this is displayed, you can then switch to the new company.

That is all for this month.  We are currently working on a number of other exciting developments though, so please make a note to watch out for our next software update which will be released in mid to late June.

Richard McChesney
Twinfield Product Manager for UK and Ireland





| | Categories: Blog, Software Updates

April 2017 Software Update

 There are five main changes that I want to focus on this month:

  • Company Settings
  • Customer Templates
  • Customer and Supplier Transaction Reports
  • Spreading Purchase Invoices
  • New Bank Statement Tiles

A full list of changes in each software update can be found by clicking the ‘Release History’ button on the home screen.

Company settings:

When you select ‘Company Settings’ from the sidebar menu you will find that we no longer have both an orange and a blue ‘Company Settings’ tile.

As a part of our ongoing migration from the Classic to Neo architecture within Twinfield, we have now completed the migration of all company settings fields in to the new screen, other than Inter-Company settings, and have now removed the orange ‘Company Settings’ tile.

If you need to configure Inter-company settings, open the company settings screen via the blue tile and click the ‘Related Items’ menu icon in the upper right of the screen:

2 Related Items menu

Select ‘Intercompany’: 

3 Related Items menu2





And the screen that you are familiar with will be displayed.  This was previously only available within the ‘classic’ company settings screen:

4 Intercompany settings

You can also access both the Inter-Company settings screen and Inter-Company Transaction Types screens by typing “Intercompany” in the ‘Search’ field at the top of the screen:

5 Search for Intercompany

Customer Templates:

We have added a new screen that enables you to set the defaults for when you create new customer accounts:

6 Customer templates

This can be accessed from ‘Related Items’ within any of the customer screens. 7 Customer Templates related items menu

You will notice that you can also use the ‘Related Items’ menu to view deleted customers if accessing this menu from the Customer List screen.

Please note that the default settings in the Customer Templates screen only apply to new customer accounts created after updating this screen and does not retrospectively update previously created customer accounts.


As with Inter-Company above, you can also access Customer Templates by typing “Customer” or “Template” in the ‘Search’ field at the top of the screen:

8 Search for customer templates

Customer and Supplier Transaction Reports:

Up until now you could only produce customer and supplier transaction reports for transactions within a single financial year.  This meant that if you wanted a report listing all transactions from January of last year through to March of this year, for example, you had to run two separate reports.

In this month’s software update we have resolved this limitation, and you can now produce customer and supplier transaction reports for any year or period range.

Also, in case you were not already aware, if you want all transactions for a particular year (or now range of years) you do not need to enter a period number.  For example, if I want transactions for all of the 2016 and 2017 financial years, I can simply enter as follows:

9 Multi-year reports

And, if you weren’t previously aware, if you only want to run a report for one year, or one period, or one customer/supplier, etc, you only need to enter the applicable value in the ‘from’ field.  You don’t need to enter the same value in both ‘from’ and ‘to’.

And on a similar note, if you want to run a report for period 1 of a financial year, for example, you can enter the year/period as ‘YYYY/P’ (e.g. 2017/3).  You don’t need to enter a leading zero on the period number.

Spreading Purchase Invoices:

As well as the long-awaited ability to auto-reverse a journal, we have added some exciting new functionality that enables you to spread a purchase invoice at time of data entry.

Let’s say you receive a purchase invoice for your annual insurance premium, and when you code the invoice you split the invoice to multiple cost centres – see example below.

In the past you could code the invoice as per below, but would then have to run a General Ledger report that listed the transaction and then use the ‘spreading’ option to spread the GL postings across the required periods.  And if the invoice was coded to multiple GL lines, as in this example, you had to repeat the process for each transaction line.

In this month’s update we have added the ability to spread the invoice at time of data entry.

You will see that in the upper right of the screen we have a new option to ‘Spread Invoice’.  Ticking this displays three new fields: A ‘from’ and ‘to’ field as well as the field that the contra entry should be posted to – i.e. prepayments or accruals, or similar.12 Spreading purchase invoices

When you finalise the invoice, the applicable GL postings will be processed as follows:

14 Spreading purchase invoices2

Please note that the ‘spread’ journals only become effective when the original transaction is finalised.  This means that if you process the purchase invoice as ‘provisional’, you won’t see the spreading transactions in your accounts.  You will see them when you finalise the transaction however.

Note also, this functionality is only available within Twinfield.  If you use Basecone to process your purchase invoices, at this stage you will have to post the invoice through Basecone and then edit the provisional purchase invoice to add the spreading information.  We will advise you as soon as this functionality is added to Basecone.

New bank Statement Tiles:

When you open the ‘Cash & Banks’ screen you will notice two new tiles.13 New Bank Statement tiles

Please ignore the first of these two tiles.  This may be used in the future to enable importing of csv files but currently only supports MT940 files which is not a file type used by UK banks.


The Bank Statements tile however, is of more interest to UK users.

When you click on this tile you will see the following screen:

15 New bank statement list screen

At this stage these screens are ‘read only’ but you may find the ability to easily search historical bank statements for particular transactions to be useful.  For example, all payments to Britch Telecom:

16 New bank statement transaction history screen

The new bank Statements screen is the start of our development to replace the existing electronic bank statement processing screen, so keep an eye out for further changes in future software updates.

That is all for this month.  We are currently working on a number of other exciting developments though, so please make a note to watch out for our next software update which will be released in mid to late May.

Richard McChesney
Twinfield Product Manager for UK and Ireland

| | Categories: Blog, Software Updates

March 2017 software update

The March 2017 update comprises mainly of minor enhancements to improve usability and the page loading time of some screens.  A complete list of the changes is available in the ‘Release History’ which can be viewed from the Home screen.

Some changes worth noting in this blogpost include:

Neo Articles List View
The Articles list view has a new and improved look.  Users can now sort by clicking on the column headers, and the list can also be filtered on price range and VAT rate, and entering text into the ‘Search’ field will filter the list to display all records that contain the entered text in either the name or code fields.

Articles List Screen

Neo Customer List View
The Customer list view also has a new and improved look.  The list screen shows 20 customers per page and loads faster than the old list view.  As with the Article list, users can sort the list by clicking on any of the column headers, and entering text into the ‘Search’ field will filter the list to display all records that contain the entered text in any of the displayed fields.

Customer List Screen

Automated bank feeds via Yodlee
The long awaited release of our automated bank feeds functionality is now a reality.

To learn more about this new functionality, please contact our Support desk.

As always, our developers are working behind the scenes on other improvements that you may not notice.  This includes ongoing work to ensure that your data is always secure, and to improve performance.  They are also working on some exciting new features and functionality which I look forward to telling you about during the coming months.


Richard McChesney

Twinfield Product Manager for UK and Ireland