| | Categories: Blog, Software Updates

February 2018 Software update

Before I take you through the changes in this month’s software update, you may be interested to know that due to popular demand we are bringing back our monthly webinars in 2018.  The format of these webinars will change slightly however, and will become an opportunity for you to ask questions in a live Q&A session on a monthly basis. 

The webinar presenters will also change from time to time.  Rather than just me presenting the webinars, there will be other members of our team sharing their knowledge with you. 

We will continue to demonstrate the changes in each month’s software update, but we encourage you to use these webinars as an opportunity to ask questions about anything to do with your use of Twinfield.  Full details are available by searching for ‘webinar’ and selecting ‘Twinfield webinar schedule’ within the Twinfield knowledgebase.


What’s in the February software update?

In our first software update for 2018 we have four changes that I wanted to document for you.  These are:

  • New Audit Trail listing
  • New report: VAT overdue invoices
  • Neo sales invoices VAT in base currency
  • New VAT list screen


Audit Trail

The new Audit Trail is a list view that initially enables you to list all changes to supplier bank accounts.  This will be enhanced in the future to enable reporting on other changes within Twinfield.

To run the Audit Trail, click the new ‘Audit Trail’ icon on the Reports screen:

In this release the listing will display all supplier bank account changes made within the last 12 months.  This can be filtered in many ways:

We will advise when more functionality is added to this new screen.


New report: VAT overdue invoices

Due to a change in Dutch VAT legislation a new report has been added to the VAT category which may be of interest to other users as well.

The new report enables you to report on the VAT content of outstanding sales and purchase invoices as follows:

  • Select the new VAT Overdue Invoices report from the VAT reports menu
  • Enter selection criteria:
  • The result will be a list of both sales and purchase invoices which meet the specified criteria, grouped by VAT code:

This report is available to all users in Level 1, 2, 3, and 4 roles.


Neo sales invoices VAT in base currency

If you process a sales invoice in a foreign currency and the invoice includes VAT, the VAT Summary section now displays the VAT exclusive and VAT amounts in both base currency and transaction currency as required by European law.


New VAT list screen

As a part of our ongoing work to update our list screens we have now updated the VAT rates screen to bring it into line with other screens.  Please see example below:



The above is all I wanted to cover this month.  Don’t forget our monthly webinars which start on the 23rd February.  Search for ‘webinar’ within the Twinfield knowledgebase for full details and links to register.


Richard McChesney
Product Manager for Twinfield and Basecone in the UK and Ireland

| | Categories: Blog, Software Updates

December software update

It’s almost Christmas and I expect that your mind is on other things right now, and not Twinfield.

But our development team are still hard at work, and whilst most of the recent work has been ‘behind the scenes’ and on new functionality that won’t be released until 2018, there are two changes in the December release that will be of interest to you.

These are:

  • New Sales Quotes list screen
  • New Timeline for sales invoices and quotes

New Sales Quotes list screen

During the course of 2017 we have been upgrading our list screens and this month we have updated the sales quotes screen to bring it into line with the other screens.  Please see example below:



New timeline for sales invoices and quotes

When viewing a sales invoice or a quote, we now have a new design to the timeline.

By default it will open minimised and look like this:


And if you click on the menu icon in the top of the timeline, you will see an expanded timeline that provides additional information:



We would like to take this opportunity to wish you an enjoyable Christmas break, and we look forward to talking to you again in the New Year.

Please note that our office will be closed for all support between Christmas and New Year.


Richard McChesney
Product Manager for Twinfield in UK and Ireland

| | Categories: Blog, Software Updates

November Software Update

In our penultimate software update of 2017 we only have a few changes that I want to highlight in this blog, but as always, a full history of changes is available by clicking the ‘Release History’ button on the Twinfield home screen.

Changes this month include:

  • Changes to the way VAT is displayed on Neo Quotes
  • Removal of the discount percentage when discount is an amount
  • HMRC VAT Gateway change


Changes to the way VAT is displayed on Neo Quotes

Last month we released a change to the Neo sales invoice which hides all mention of VAT when invoice lines have a VAT code of ‘No VAT’.

This month we have added this same functionality to the Neo quote document:



Removal of the discount percentage when discount is an amount

In August we released a change to Neo sales invoices to enable you to enter a discount amount or percentage at the bottom of your sales invoice.

Since then we have received some great feedback and as a result, we have implemented a small change – in that now, if you enter an amount discount, Twinfield no longer displays the calculated percentage discount as well as the discount amount.  This change has been made thanks to direct feedback from users, so thank you for the feedback.

Sales invoice as it appeared before this change (user entered a discount amount of £100.00 which Twinfield then displayed as 8.89%):


The percentage is no longer displayed when the discount is entered as an amount:


If you enter a percentage discount during data entry, then both the percentage and the amount will be displayed on the invoice.


HMRC VAT Gateway change

Lastly, HMRC are in the process of making some changes to their systems, and as a result, we have made a small change to ensure that Twinfield users can continue to file their VAT returns electronically.

If you are not currently filing your VAT returns electronically, and would like to learn how to do this, please click here to view our two videos about reporting and filing your VAT. 

| | Categories: Blog, Software Updates

October Software Update

This month we only have two main changes to tell you about.  These are:

  • Changes to the way VAT is displayed on Neo sales invoices
  • Payment and Collection schedule reports now display bank account number of payment transaction

As always, there are a number of other minor changes which you can read about by clicking the ‘release history’ button within the Twinfield home screen, and there are a number of other larger projects that are keeping our developers busy, but nothing that is ready for release just yet.


Changes to the way VAT is displayed on Neo sales invoices

In August we released the new VAT summary section on the Neo sales invoice, and in this month’s software update we have made further improvements with respect to how VAT is displayed.

Firstly, we have switched the order of the VAT Rate and Line Total columns in the body of the sales invoice, so that the line total is now on the right hand side of the invoice.

And for entities who process invoices that don’t have a VAT component, all mention of VAT on the sales invoice is now hidden.  This could be for one-off sales which are ‘out of scope’ or entities that are not registered for VAT.

In summary, if you process a sales invoice that contains VAT, the lower section of the invoice will look like this:

01 VAT sectionon invoice with VAT

And if you process a sales invoice where all lines of the sales invoice have the VAT rate of ‘No vat’, the lower section of the invoice will look like this:

02 VAT sectionon invoice without VAT

Note 1: During data entry, the invoice input screen will show the VAT column and summary as per normal.  It is only when you click the ‘send’ button that Twinfield formats the emailed/printed invoice based on the VAT content.

02a VAT section on invoice without VAT

NOTE 2: the ‘VAT not applied’ can be hidden by editing the default setting within the template.  To do this, select ‘Invoice Template’ from the ‘Related Items’ menu on the right hand side of your sales invoice data entry screen, and scroll down to the bottom of the template.  Click on the words ‘VAT: reverse charge’ (which is where reverse charge text will be displayed if you are issuing sales invoices subject to reverse charge VAT) to display the ‘Hide’ button.  Click this to supress this text from being displayed on future invoices.

03 Hide VAT not applied text

And whilst on the subject of Neo sales invoices, you may have experienced a problem previously whereby if using Google Chrome to create Neo sales invoices, and your ‘zoom’ setting was set to either a low or high percentage, your sales invoice would process as a multi-page invoice, even if you only had one line on the invoice.  The work-around for this was to set your ‘zoom’ setting to either 90% or 100% but this is no longer a problem, and you can use whatever zoom setting you like.


Payment and Collection schedule reports now display bank account number of payment transaction

Previously, if you re-ran an historical payment schedule report, the bank account number displayed for the supplier/customer was the current bank account number for that supplier/customer and not the account number used in the actual transaction.  This report has now been modified to show the historical bank account number from the transaction – although as you will note below, the wording still indicates that this is the current ‘default’ bank account number.  This will be corrected in next month’s software update.

04 Payment schedule bank account number


Monthly webinars:

Don’t forget, every month we demonstrate the changes that have been released and answer any questions that you have.  Search for ‘webinar’ within the Twinfield knowledgebase to register for the next webinar or to watch recordings of previous webinars.


| | Categories: Blog, Software Updates

September 2017 Software Update

This month we only have two new enhancements that will be of interest to UK and Irish Twinfield users, although we are working on some larger projects that will be released upon completion later this year or early next year.

As usual, there are also some smaller changes which are documented within the ‘Release History’ which can be accessed from within Twinfield, but the two new enhancements that I wanted to focus on here are:

  • Reimport failed bank statements
  • New BACS formats – BACS Standard 18 and Bankline

Re-import failed bank statements

If you are using Yodlee to automatically import your bank statements, you may have found that for one reason or another, your bank statement import has failed.  Yodlee has successfully extracted the bank statement data from your bank and sent it to Twinfield, but Twinfield rejected the import. 

The most common reason for this is that the accounting period does not exist.  For example, Friday was the first day of the new financial year, but the new financial year has not yet been created in Twinfield.  Today, Monday, you have arrived at work to find that Yodlee was unable to import Friday’s bank statement over the weekend (because the accounting period didn’t exist).

Another reason could be that you have just created a new bank account, but forgot to set the currency of the bank account.  You then linked Yodlee to the bank account, and the import of bank transactions failed.

Within the ‘Manage Feeds’ screen you can see that your Yodlee connection is valid.  The status says ‘Connected’ and the ‘Up to date as at’ date shows yesterday or today’s date:


But your bank statement does not appear in the electronic bank statement processing screen.

So the next place to check is the bank statement ‘History’ screen (the small ‘History’ button on the Cash and Banks screen).

Depending on the number of bank accounts you have, you may need to sort or filter the screen to find the bank statements for the respective bank account, but you will find something similar to the example below:


To find out why the bank statement import failed, click anywhere on the bank statement line:




To re-import the failed bank statements, resolve the root cause of the problem – which in this case is simply to open the September accounting period (but if you need assistance, please call our support desk), and then select ‘Manage Feeds’ and from the quick access menu on the right-hand side of the respective bank feed, select ‘Retry import of failed bank statement’:


This will display the following screen – which tells you the bank account you have selected and how many failed bank statements Twinfield will attempt to reimport:


After clicking the ‘Import’ button, re-visit the bank statement History screen, and you will see that the bank statements have now been successfully imported (or if they failed, you will see why they have failed a second time):


Our intention is to improve this functionality further and enable a user to reimport a failed bank statement from the history screen.  We will let you know when we add this functionality.


And just another note about the history screen, you will notice in the above screenshots, that only the failed bank statements have a hyper-linked ‘action’.  If the import was successful there isn’t a hyperlink because there is no error log to view.

The exception to this is when a bank statement is imported with a warning, and the most common example of this is when the accounting period for the respective transactions exists, but is closed:


Click on the bank statement line to view the warning:



New BACS formats – BACS Standard 18 and Bankline

As you may be aware, different banks have different file formats for uploading payment requests from software such as Twinfield to the banks’ internet banking or desktop banking software.

In July we released a new BACS format to enable Bank of Scotland users to upload payments directly from Twinfield, and this month we have released two more formats: BACS Standard 18 and Bankline.

BACS Standard 18 is used by a number of banks including Bank of Ireland and HSBC, and Bankline if the format used by members of the Bankline group – RBS, NatWest, and Coutts Private Banking.

These have been added to the drop-down menu listing BACS formats (within the Cash & Banks maintenance screen) as per below.


Please note that we still have the old NatWest format listed because we believe that some users may still be able to use this format.  But if you have been using the old NatWest format combined with our Excel macro-enabled BACS payment converter spreadsheet to convert the format to the Bankline format, you may now edit your bankbook settings and change the format to either Bankline or Royal Bank of Scotland (both options produce the same format BACS file).

We don’t yet support all BACS formats for all banks, so if you have a requirement for a particular BACS payment format, please let us know via your account manager or our support desk.



Monthly Twinfield webinars:

Just a quick reminder that on the penultimate Friday of every month we run a 60 minute webinar to demonstrate the new functionality released that month, and to answer any questions you might have.

Our August webinar was cancelled due to the delayed release of the software update, so in our next webinar we will cover both the September and August updates.

To register for the webinar, or any future webinars, please search for ‘webinar’ within the Twinfield knowledgebase.  This will provide links to the registration page for each webinar that we currently have scheduled as well as links to recordings of past webinars.


And as always, if you have any questions about this month’s software update, or Twinfield in general, please contact your account manager or call our software support team.



Richard McChesney
Product Manager for Twinfield in UK and Ireland.